FAQ

Does Canyon direct bill insurance companies?

Yes, as long as your plan allows it. We are happy to announce that we accept ADSC/Indian Affairs as well.

Do you follow the current Alberta Dental Association Fee Guide?

Yes, we do follow the recommended Alberta Dental Association fee guide for all procedure codes.

Do you have evening and weekend appointments?

Yes, we are open until 7PM Tues-Thurs, and open every Saturday except long weekends.

When should I bring my child in for their first visit?

We recommend you bring your child in within 6 months of the eruption of their first tooth or by the time they are one.

Do you have payment plans?

No, we do not have payment plans available. However, we will do our best to work around your budget.

Do you do wisdom teeth extractions at your office?

Yes, we do perform wisdom tooth surgery. We will need to first examine and take a panoramic x-ray to determine if you are a good candidate to have them removed here.

Do you whiten teeth? Can I bill it to my insurance?

We offer two different whitening options- In-house whitening for faster results, or take-home whitening trays. Unfortunately, dental insurance will never cover cosmetic bleaching.

Do you offer emergency appointments?

Absolutely! We will do everything we can to see you the same day.

Do you do Invisalign/6-Month Smiles at your office?

Yes, we do Invisalign and 6-month smile cases at our office. Your dentist will determine if you are a good candidate to have it done here.

My teeth feel fine, do I still need to come in?

Yes, we do recommend you come in regularly to ensure we prevent or catch common dental problems early such as gum disease and tooth decay from forming.

I’m pregnant/breast feeding, can I still come in to my appointment?

Yes – we recommend dental cleanings for pregnant women at 12 and 24 weeks. Xrays will not be taken unless there is an urgent issue. If you are breast feeding, please continue to see the dentist/hygienist for your regular preventative care.

How often should I come in for a check-up/cleaning?

This depends on the condition of your mouth- it could range from every 3 months to 9 months. On average, we typically see patients once every 6 months.

What is a crown?

A crown is a covering or ‘cap’ for your damaged tooth. It restores your tooth to its normal shape, size and function. It is typically recommended for a structurally weak tooth that is at high risk of breaking.

Do you do implants at your office?

Yes we offer dental implants. We will start with a consultation and 3D image to determine if you are a good candidate.

Do Root Canals/Fillings hurt?

During your root canal, we will use a local anesthetic to keep you as comfortable as possible during the procedure. Afterwards, some soreness is normal and can be managed using ibuprofen.

Can I get x-rays with metal braces?

Yes, it is completely safe to have x-rays taken on your teeth during your active Orthodontic treatment. It is imperative to regularly come in with braces as they can be a bit tricky to clean!

Can you tell me what my plan covers?

As a courtesy, we try our best to verify all codes prior to you coming in to avoid any surprises! Some plans such as: Alberta Blue Cross, Greenshield and Canada Life have services available to dental providers to verify your coverage. Unfortunately, some other providers such as: Claims Secure and Co-Operators Life have very strict privacy rules where they will only release this information to the subscriber of the plan, not the dental office. This means it is not always possible for us to verify on your behalf.

My plan has 100% coverage- Why am I still paying?

Some insurance plans have their own fee guide ex. The Alberta Blue Cross Fee Guide – this is NOT the fee guide set by the Alberta Dental Association and the health minister. They are saying they cover 100% of their fee guide which may be lower than the ADA fee guide.

Why does my insurance plan only cover an exam every 9 months but my dentist wants me to come every 6?

A dentists first priority is to your health. Your dentist will first present a plan based on your oral health needs which may or may not be covered by your dental plan. Your dentist can do their best to work within your plan when possible.